Update on the Legal Ombudsman Scheme Rule changes

14 January 2013

The Legal Ombudsman has received the go ahead to update its rules on complaint handling. The changes are intended to help the Ombudsman respond to a developing legal services market and ready it to start handling complaints about claims management companies later this year.
It is hoped that the changes will also ensure the Ombudsman becomes an even more viable alternative to court action for disgruntled legal customers.